Terms & Conditions

The Friso Gold Privilege Card is only valid at participating Friso Gold Family Stores as listed at www.frisogold.com.my/en/family-store/outlets.

The Friso Gold Loyalty Program is only applicable for the purchase of Friso Gold 3 & Friso Gold 4, in 900g & 1.2 kg packs ("Qualifying Products").

The Friso Gold Privilege Card is the responsibility of the bearer. Dutch Lady Milk Industries Berhad (5063-V) ("Dutch Lady") shall not be held liable for any loss of the card. In case the Privilege Card is lost or stolen, please contact the Friso Gold Careline at 1800-88-1647 from Monday – Friday 8:30am-4:30pm.

The Privilege Card must be strictly presented at the time of purchase to earn and redeem points.

A member will not able to earn or redeem points for purchases of Qualifying Products made during a product promotional period.

Loyalty Points will not be issued for any previous transactional purchases of Qualifying Products; points are only earned at the time of purchase.

Points scheme:
Pack Size Points Earned
900g 5
1.2kg 6
1 point = RM1

Members must collect a minimum of 35 points at any one time in order to be able to redeem the points. The maximum amount of points that can be redeemed at one point of time is 100.
Not withstanding the above, collection of points are subjected to a maximum purchase of 24 units of the Qualifying Products on a monthly basis. A member can make further purchases above the maximum limit for each month, but the member will not be entitled to further accumulation of Loyalty Points for the remainder of the month.

Loyalty Points are non-transferable and not redeemable for cash or voucher(s).

Points are valid for 6 months from the date registered. All points not redeemed will be forfeited.

In the event of a misconduct or a technical error while scanning the product, Dutch Lady reserves the right to re-adjust the balance of your points.

Dutch Lady shall have the sole and absolute discretion, without prior notice and assigning any reasons at any time, to a) amend the terms and conditions herein contained and b) suspend or terminate the Friso Gold Loyalty Program without assigning any reasons and/or compensating any of its members.

All employees, distributors & retailers associated with Dutch Lady are not allowed to participate in the Friso Gold Loyalty Program.

Dutch Lady collects personal identifiable information to provide services or to correspondence to you. The information is stored in a manner that is appropriate to the nature of the data and is used to fulfill your requests. If you inform Dutch Lady that your personal information should not be used as a basis for further contact, Dutch Lady will respect your request. Your information will not be shared with other companies or partners for their independent use. For the Organizer's full Personal Data Protection Act Compliant Notice, please refer to the Organizer's website at www.dutchlady.com.my.

The Program terms & conditions are prepared in both English and Bahasa Malaysia.

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